Support Coordinator FAQs

At Endeavour Foundation, your clients can live the life they want in a home they love. As a registered provider and leader in disability accommodation, we have helped hundreds of people with disability turn their dreams of living independently into a reality.

We offer accommodation options at more than 160 homes along Australia’s eastern seaboard, with a dedicated support staff available 24 hours a day, 7 days a week. We provide SIL services across Queensland and we are expanding our SIL services to Western and Northwest Sydney and East and Northeast Melbourne.

For more information, contact us.

If your client has SIL funding in their NDIS plan, and is ready to start their independent living journey, you can support them through the following steps:

1. Look through our home vacancies in their preferred area to find a home your client likes.
2. Arrange a visit to the home for you and your client, to meet the housemates and staff.
3. If your client is keen to move in, you will need to complete the final assessments. This will include working with an Occupational Therapist to assess the living arrangement requirements.
4. Together, you and your client will then create an individual roster of care.
5. The next step is to arrange a convenient time for your client to do a home trial.
6. If your client is happy, and the trial went smoothly, they are ready to move in!

Essentially, SIL is the funding for support services, and Specialist Disability Accommodation (SDA) is the accommodation in which those services are delivered. Endeavour Foundation provides both. Here’s what that looks like:

As a SIL provider, we manage the supports ourselves, which means we supply the workers that support the people in the home with daily living tasks. Generally, this is all done with a focus on developing your client’s skills so they can live as independently as possible. We provide SIL services throughout Queensland, Western and Northwest Sydney and East and Northeast Melbourne.

Also, as an SDA provider in Queensland, we also look after the house itself – as in the physical structure, similar to a landlord or property management agency. SDA is generally only used when someone has very high needs or “extreme functional impairment”. It’s designed to make sure people don’t have to pay more for their home because of their disability. It’s important to note that only a very small percentage of NDIS participants will get SDA funding in their plan.

A great question, and quite easy to answer. Would someone without disability be expected to pay for it? If so, chances are that it won’t be covered under the NDIS. The NDIS is designed to make sure people don’t have to pay more for their home because of their disability. In most instances, your client will pay for rent and board, just as someone without disability would be expected to pay for these costs out of their own money.

Expenses included in rent and board are:
Rent, household groceries, bills (including internet), basic kitchen appliances, furniture in shared spaces, shared devices (like a TV).

Expenses not included in rent and board are:

Independent activities outside the house, medications/medicated or specialised groceries, personal subscriptions (like Netflix), specialised kitchen appliances, furniture in your client’s bedroom, personal devices.

This is something that differs from home to home. That’s because different homes have different preferences. The decision on how this works is up to the housemates.

Most housemates choose to meal-plan, shop, cook and eat together. Sometimes they like to make a roster and sometimes it’s a whole group effort. Dietary requirements and allergies are always factored in. While support is always readily available, it’s the housemates that get to make these decisions, not the support staff.

Of course, if someone in the home prefers to do their own shopping and cooking, that is perfectly fine, and the house will most likely be able to cater to this.

We get this question a lot! It depends on whether everyone in the home is doing the activity or not.

If everyone in the home is doing the activity, then the support costs for that activity would theoretically be covered under SIL funding.

If everyone is not participating in the activity, it most likely won’t be covered under SIL funding. This is because the SIL supports are primarily based in the home, and if there were any housemates in the home the support staff member would need to remain there.

That’s not to say the housemates can’t do that activity though. It would mean they would have to use some of their other NDIS funding for community access.

Absolutely! If their support worker is not being paid from their SIL funding, they can use any support worker they like. This is often the case for things like community access. The support worker does not need to be an Endeavour Foundation employee, even if the support is taking place inside the home.

If the support worker is being paid from their SIL funding, it will be an Endeavour Foundation employee supporting them.

Individualised Living Option supports are an alternative to SIL. Like SIL, ILO is not the home itself; it is the supports your client receives to help them live as independently as possible.

ILO is a support package that will help your client work out how they want to live, where they want to live, and who they want to live with. With ILO, your client can share their home with friends or housemates. They also have the option to live on their own with the supports they need.

It is important to note that SIL and ILO supports can’t be funded together at the same time.

Start by assessing the client's current needs, goals, and any issues with their current provider. Understanding the reasons for the transfer is crucial for making appropriate recommendations.

We have a range of services to support your clients. To ensure our services align with your client's needs and preferences, you can call us on 1800 112 112. You can also learn more about our home services, community services and work services to help you make an informed decision.

We can meet with you at your convenience to discuss your client's needs, goals, and expectations. This allows the client to ask questions, express concerns, and assess whether Endeavour Foundation is a good fit for them.

If necessary, your client's NDIS plan may need adjustments to accommodate the change in service providers. We'll work with you and your client to ensure funding is allocated appropriately to support the transition.

Yes, a transition plan will be developed in collaboration with your client, us, and any other stakeholders. This plan outlines steps, responsibilities, and timelines for transitioning services.

As your client’s Support Coordinator, you will oversee the implementation, ensuring all parties adhere to the agreed upon timeline and the process is conducted smoothly. We'll also monitor the client's progress and address any potential issues that arise.

We'll follow up with your client to ensure the transition has been successful and your client's needs are being met. Any remaining issues or adjustments needed will be addressed promptly.

By following these steps, it will facilitate a seamless transition for your client to Endeavour Foundation services, ensuring continuity of care and support under the NDIS framework.